01Cover
02Editor's letter
03Face-to-face: Daksh Gupta, Marshall Motor Holdings
04'Don't revert to old ways' Facebook tells dealers
05'I'll be back.' Buyers lost due to COVID plan return
06Quality technology builds trust with online buyers
07Importance of protecting dealers' online reputation
08'Suppress wasted marketing'
09'Leave humans to the most valuable interactions'
10Playing new 'trump cards' in the age of COVID
11'Act digital - think local'
12Peter Vardy: DIY customers are the most profitable
13'Too much emphasis on tech, not enough on leadership'
14'OEMs need to make their minds up'
15Collaboration increases - even with competitors
16High visibility dealerships 'no longer make sense'
17Digital transformation: Ending the paperchase
18'You give good service. Make it clear to your customers'
19Dealers must 'level playing field' with SMR independents
20'Pain' continues post-Brexit